OUR CANCELLATION POLICY
We are a small boutique spa and during busy times space can
be limited. In order to provide you and other clients with
excellent customer service and access to appointments during peak
times, we have a firm 24-hour cancellation policy.
Kindly review the booking and cancellation information below.
Please note that by booking an appointment you are accepting the
conditions of our cancellation policy. We really appreciate your
business and hope you have a positive experience booking with us. If
you have any questions or concerns, please call us at 703-509-1085.
Cancellation Policy: Please understand that your time commitment begins at the moment you
schedule a massage. In order to make it fair to everyone, please
consider your schedule carefully and don't commit to a time that you
feel may be questionable. There are times when a cancellation is, of
course, necessary; but please give at least 24 hours advanced notice
whenever possible.
Inclement weather does not apply.
Missed
appointments will be charged as follows: More than 24 hours notice
there will be no charge. Twelve to 24 hours you will be charged 50% of
the value of the scheduled appointment, and 0 to 12 hours you will be
charged 100% of the value of the scheduled appointment. Missed
appointments will be charged 100% of the value of the scheduled
appointment.
Same
day bookings and bookings made with less than 24 hours notice; please
be aware that when booking an appointment on the same day or
less than 24 hours before the appointment time, it is considered set,
and if changed, canceled or rescheduled at any point after it is made,
you are responsible for paying any charges as per our policies.
No
one likes to do this, and I have tried to hold out and not do this, but
my practice is so busy that it is now costing me money. What I would
like to stress to clients, is that when you schedule an appointment
with me for a particular day and time, I have to turn other clients
away if that slot is taken. When you cancel your appointment without
notice or with very little notice, I have not only lost your business,
but the business of others as well. Please respect me and my time, as
I will respect you and your time. Thank you!
THIS DOES NOT APPLY TO OUR MASSAGE CLUB MEMBERS!
If
any behavior is considered inappropriate including but not limited to
off-color comments, sexual innuendo and/or rude requests, the session
will be terminated immediately and full payment is expected. If a client is late for a session, the session time can not be extended.
