HOW TO MAKE AN APPOINTMENT
If you would like to make an appointment you can fill out the form below and wait to hear back from me to confirm, you can email me yourself directly at IndigoBlueMassage@gmail.com, or you can call 703-509-1085 and leave me a
message, and I will get back to you as soon as I can.
Please let me know your full name, your phone number, and the date and time you would like for your
session, how long you would like for the session to last, and a credit card is required to hold your confirmed appointment. Your card will not be charged unless you give less than 24 hours notice when canceling. Before you make an appointment with us, please view our Cancellation Policy Page.
Thank you! Your information has been submitted successfully.
There was an error submitting the form.
You will be required to leave a valid Visa, Mastercard or American Express credit card to hold the appointment. Your credit card will not be charged unless you cancel your appointment less than 24 hours in advance. This allows me time to try to reschedule another appointment in its place if possible. This can be given over the phone when confirming your appointment.
SERVICE POLICIES AND SPA ETIQUETTE
Please arrive 15 minutes early for your session. This will give you the necessary time to settle
in, use the restroom, fill out any forms and discuss any issues you would like addressed during your session. Arriving late will use up precious treatment minutes as each session
will be finished exactly on time as a courtesy to my next client.
I fully understand that sometimes being late is outside of your
control. I will always do my best to accommodate late arrivals by
performing the most complete treatment possible in the
time remaining. If you happen to be
running late, please call our boutique at 703-509-1085 to let us
know. Late arrivals will still be responsible for 100% of the fees for
the scheduled appointment. Unfortunately, arriving too late to perform a
service will result in full charges (equivalent deductions from
gift certificates) without the opportunity to reschedule.
I am a sole practitioner with a small boutique studio and during busy times space can
be limited. In order to provide you and other clients with
excellent customer service and access to appointments during peak
times, we have a firm 24-hour cancellation policy.
Kindly review the booking and cancellation information below.
Please note that by booking an appointment you are accepting the
conditions of our cancellation policy. We really appreciate your
business and hope you have a positive experience booking with us. If
you have any questions or concerns, please call us at 703-509-1085.
GRATUITY
Gratuity
is not included in the price of the services. Gratuity is not expected
but is greatly appreciated particularly if the service is FREE. The gratuity is left to the discretion of each
individual.
Cancellation Policy: Please understand that your time commitment begins at the moment you
schedule a massage. In order to make it fair to everyone, please
consider your schedule carefully and please do not commit to a time that you
feel may be questionable. There are times when a cancellation is, of
course, necessary; but please give at least 24 hours advanced notice
whenever possible.
Inclement weather does not apply there is no charge for cancellations under this circumstance.
Missed appointments will be charged as follows: More than 24 hours notice there will be no charge. Less than 24 hours notice you will be charged 100% of the value of the scheduled appointment. Missed appointments will be charged 100% of the value of the scheduled appointment.
Same day bookings and bookings made with less than 24 hours notice; please be aware that when booking an appointment on the same day or
less than 24 hours before the appointment time, it is considered set,
and if changed, canceled or rescheduled at any point after it is made,
you are responsible for paying any charges as per our policies.
Illness: We realize that sometimes a
sudden illness can prevent you from giving 24 hours
cancellation notice. In this instance, your
credit card will be charged only 50%
of your total service (equivalent deduction from a gift
certificate). We sincerely appreciate your respect
for our policy which ensures that your
therapist gets compensated for valuable time that cannot be made up by rescheduling another client in your place.
No one likes to do this, and I have tried to hold out and not do this, but my practice is so busy that it is now a necessity. What I would like to stress to clients, is that when you schedule an appointment with me for a particular day and time, I have to turn other clients away if that slot is taken. When you cancel your appointment without notice or with very little notice, I have not only lost your business, but the business of others as well. Please respect me and my time, as I will respect you and your time. Thank you!
I appreciate how understanding my clients are about the fact that I am a sole practitioner with a small boutique studio and cannot answer the phone during a massage session. I want my clients to have my personal attention while they are in my studio at all times. This, however, makes it difficult to contact me during the day. I do try to return phone calls as soon as possible, but I have found that emails are the most effective way to get in touch with me during the afternoon hours. While a client is getting ready for a massage or finishing up a massage, I can answer emails very easily and quickly because I have a Blackberry and emails come directly to me; I can send an answer back right away via email. If I have back to back appointments, a phone call is much more difficult for me to return. I check my phone messages and emails after each session.
I treat my clients very well and give them my full attention while they are with me. This is not a spa, you will not be rushed through a session and you will be treated with the utmost respect and personal attention.
Christie W. Naeher, LCMT
